Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will be conducting a planned network test in the CLM NA11 site on August 9, 2025 from 01:00am UTC to 03:00am UTC.
During this time, the system may be temporarily inaccessible. If you experience any disruption, please retry your action or wait until the maintenance window has ended.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.
Dear Customer,
We are informing you that Docusign has updated the Subprocessor List for Docusign Services. Below are the key changes:
For Docusign eSignature Service and Related Service Add-ons (including Rooms for Real Estate)
Added Socure, Inc. Identity verification services (Risk-Based Verification) in the U.S.
Added Lexis Nexis IDVerse product offering for Identity in Australia
Modified Azure AI processing locations for the Azure OpenAI Service
For Docusign accounts provisioned in Docusign’s Europe, Canada, or Australia region, processing currently occurs in Microsoft’s Azure region in Sweden.
For Docusign accounts provisioned in Docusign’s United States region, processing currently occurs in Microsoft’s Azure regions in the United States and Sweden.
You may object to a subprocessor by emailing privacy@docusign.com with the subject line “Subprocessor Objection,” along with your name, your company’s name, the name of the Docusign service, the name of the subprocessor, and the specific grounds for objection.
Regards,
The Docusign Team
Docusign will conduct system maintenance on Rooms and Workspaces between 4:00 PM UTC on August 4th, 2025, and 10:00 PM UTC on August 5th, 2025, as part of ongoing system enhancements. Minimal or no impact is expected for customers during this period.
For any inquiries or concerns, please contact Docusign Support at https://support.docusign.com or refer back here for updates.