Docusign Trust Center
Your source for our latest security, compliance, legal, privacy and system performance information
See Updates and AlertsView System StatusTransparency is essential
Docusign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest Docusign security, compliance, legal, privacy, and system performance information, when and where you need it.
As of April 11, 2024, Docusign has a new look and feel, including a new logo. Learn more about our new brand chapter.
> Docusign Trust and Security Overview
> Read our AI Innovation Principles
> Read about our trusted AI approach
> Newsweek names Docusign the #1 most trustworthy software company in America, 2025
Trust resources
Third-party risk management
Learn MoreRead how third-party risk management teams evaluate e-signature solutions.
Are electronic signatures safe?
Read the postLearn how e-signatures are more secure than wet signatures.
Security and legal collaboration
Read the WhitepaperLearn how successful teams work together to protect their organization from harm.
Docusign compliance certifications
Docusign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of Docusign’s operating environments.
Alerts and updates
Docusign will undertake a planned disaster recovery exercise on Sunday, September 21, from 3:00 AM to 5:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature Azure Canada production environment.
This exercise is not expected to cause downtime or impact eSignature services, however we are notifying customers as a precautionary measure.
Docusign will be conducting maintenance impacting all CLM sites (NA11, NA21, EU11, EU21, US11, US12, US13) on September 20, 2025.
A subset of NA11 customers may experience reports displaying absent or incomplete data with some reporting unavailable from 12:00 AM UTC to 8:00 AM UTC.
EU11 and EU21 customers may experience brief periods of service interruption from 1:00 AM UTC to 3:00 AM UTC.
NA21, US11, US12, US13 customers may experience brief periods of service interruption from 3:00 AM UTC to 5:00 AM UTC.
If you encounter any disruption, please retry your action or wait until the maintenance window has ended.
Please contact Docusign Support if you have any questions or concerns and check back here for any updates regarding the schedule.
Docusign will undertake a planned disaster recovery exercise on Sunday, September 14, from 3:00 AM to 5:00 AM UTC. The scope of this exercise is to perform a regional full-platform failover of eSignature and IAM in the IL4 Production environment.
This exercise is not expected to cause downtime or impact eSignature or IAM services, however we are notifying customers as a precautionary measure.